Frequent questions

You can book our service directly at the IKEA store when you purchase your furniture, or through our App.

If you buy on the IKEA website, you can opt for Click&Collect pickup and put “HelloVan” in the “Pickup person” field. Then you book the transport and/or assembly in the HelloVan App. You don’t need to travel to the store, as our team will pick up the goods for you.

For IOS and Android.

Yes, all our assemblers and transporters are professionals in the sector, so you don’t have to worry.

In addition, we have excellent ratings on Google, with a score of 4.7/5, which supports the quality of our service. You can check more about Hellovan reviews on our Google profile and see how satisfied our customers are.

Currently, our App is available for IKEA and moving services. If you need our services for other brands, do not hesitate to contact us so we can advise you in a personalized way.

At least one day’s notice is required.

From the HelloVan app, you can calculate the costs of our services based on the value of the goods and your zip code. In addition, you have the option to receive advice from a sales representative at your nearest IKEA store.

Yes, the price of our services is the one shown in each case in our App.

Yes, through the application you can choose the date and time you prefer our Vanners to provide their service.

Yes, the App works 24 hours a day and you can book the service at the time you prefer.

You can contact your vanner directly through the HelloVan app. From there, you will be able to coordinate the exact delivery and/or assembly schedule, adjusting it according to your needs, which will allow you to avoid possible delays.

Yes, it is possible to hire only the assembly service. In this case, you will be charged for the assembler’s travel expenses. In the app, select the “Assembly” option (without shipping) to contract this service.

Yes, any packaging as well as waste generated during assembly will be removed by Vanner.

To confirm and secure your service, simply click on book now and follow the payment instructions through the App.

Yes, we work with the leading and most reliable payment providers.

If you contracted the service through the app, you can download your invoice by accessing the “Account” section and then “My bookings”. Select the corresponding service, click “Show details” and then “Download invoice”. Enter your fiscal data and click “Request invoice”. If you booked through another channel, send us an email to info@hellovan.es to request it.

Our customer service hours are Monday to Friday from 10:00 am to 5:00 pm.

• Corrosive liquids or liquids that damage the merchandise.
• Any merchandise of non-legal use.
• Flammable solids, liquids or gases.
• We do not transport animals or living beings.
• Paints or oils that damage the cargo.
• Perishable or fresh food.

Cancellations are evaluated on a case-by-case basis by our team, and if applicable, the corresponding refund will be made. Remember that cancellations must be communicated at least 24 hours prior to the reserved date.
Refunds are processed using the same payment method you used to make the reservation. Please note that it may take 7 to 8 days for the refund to be reflected in your account.