Legal Terms and Conditions
1. INTRODUCTION AND PURPOSE.
HelloVan Solutions S.L. is a company of Spanish nationality, with registered office at C/ Chile N.27 CP 21440, Huelva, CIF B21582143.
Chile N.27 CP 21440, Huelva, CIF B21582143, registered in the Mercantile Register of Huelva, volume 1100, folio 76, entry 1 with page number H-23934, hereinafter: “HelloVan”, which acts in the field of service provision; and is the owner of several APPs (hereinafter, the “APPs” or “applications”) and web platforms (hereinafter, the “website” or “website”, through which it makes certain information available to its users) and web pages (hereinafter, the “web page” or the “website”, through which it makes certain information available to its users.
users. The APPs are accessible from IOS and ANDROID mobile devices. The website is accessible through any computer system with Internet access.
HelloVan develops its service independently from IKEA IBERICA SA or any of its related companies, forming a collaborative platform between users and customers of that company that helps them find professional carriers for their shipments and assemblies.
Through the APPs and the website, HelloVan provides its users with access and use of various services and content (hereinafter, the “Services”) made available by HelloVan or third parties. The present terms and conditions are intended to establish and regulate the general access to the APPs and the website, as well as to the different contents and services provided by HelloVan or third parties from and/or through them.
HelloVan offers its customer services exclusively through the email address info@hellovan.es, Whatsapp and social networks that are expressed and advertised on the platforms. The response to customers will be made as soon as possible.
Both access and general use of the APPs and the website confer the status of user (hereinafter, the “User”), necessarily implying full and unreserved acceptance of each and every one of the provisions included in the general terms and conditions of access expressed herein.
The User is expressly warned and accepts that these conditions can experience variations in the future at the free discretion of HelloVan and without any obligation of previous warning on his part. It will be the sole responsibility of the User to verify the terms and conditions in each of the occasions in which he/she intends to use the APPs and the web site.
2. DEFINITIONS.
For the purposes of these terms and conditions of use, the following terms shall have the meaning indicated below:
– “Conditions”: shall refer to these General Terms and Conditions of Use, including any Special Conditions that may be applicable and the Rules of Good Conduct in force at any given time.
– User”: shall refer to any person, natural or legal, who accesses the APPs or website by any means.
– Vanner”: shall refer to the person who, using the APPs or the website, offers their
services to other users who demand these services. The vanners will be considered users for all purposes of these terms and conditions.
– Shop manager”: shall refer to the person who, working in the shop or establishment in which the user makes the purchase, is in charge or responsible for the purchases.
– Shop” or “establishment”: will refer to any sales centre in which HelloVan develops its services.
HelloVan develops its transport and assembly services.
– Service”: means any service offered and demanded through the website or applications.
website or applications.
– Express Service“: refers to a specific service offered by HelloVan,
characterized by the speed of its development.
– “User Account”: shall refer to a virtual account with the user’s registration data with which the user, by using their email or username and a password, can access the services offered by the APPs and the website.
– Van”: shall refer to the vehicle used by a Vanner to perform the service to the
user.
– “Purchases”: shall refer to the objects purchased by the user from a third party and whose
transport service requires by accessing the APPs and the website.
– Username”: shall refer to that set of letters and numbers expressed by the User when creating his or her Account.
by the User when creating his/her User Account in order to be identified by other users of the
by the rest of the users of the applications and the website.
– Password”: shall refer to that set of letters, numbers or symbols expressed by the User when creating his/her User Account that he/she must type in order to access the applications and the Website.
“web” or “web site”: will refer to the web platform in which HelloVan has a main presence. At the date of updating the present conditions, the referred platform is www.hellovan.es.
– APPs” or “applications“: will refer to those computer programs developed by HelloVan in which they implement their services. At the date of update of the present conditions the referred applications are “Hellovan” and “Vanner”, both accessible from mobile devices IOS and Android.
– Platforms”: shall refer, jointly, to the definitions expressed in the above as “website”, “website”, “website”, “website”, “website”, “website”, “website” and “website”.
above as “web”, “website”, “APPs” and “applications”.
3. LEVELS OF ACCESS AND USER REGISTRATION.
In general, access to the APPs and the web site will be free. However, HelloVan conditions the access to certain areas and the use of all its services to the previous completion of the corresponding User registration form, which will result in the creation of the corresponding User Account.
For all purposes, access to the APPs through User identification through social networks will be considered User registration and will necessarily entail the acceptance without reservation or objection of these general terms and conditions.
HelloVan may make available to users certain services for the use of which may require the completion of additional records and / or satisfaction of certain monetary considerations. In this case, this registration will be made in the way expressly indicated in the service itself or in the particular conditions that regulate it.
The status of HelloVan user requires legal age of majority. The user declares and declares in any case to be at least 18 years old. If the user is under 18 years old, he/she will need permission from his/her legal guardians to use HelloVan and to accept the present conditions.
Users may not access HelloVan or use the services of the APPs or the website if, for legal reasons or for other reasons, they have been deprived of the right to receive or use the service by virtue of the legislation of the country in which they reside or from which they access the platforms.
HelloVan reserves the right to deny registration in the APPs or on the website specifically for certain persons or groups of users. This refusal will not entail any right to compensation.
Once the registration process is completed satisfactorily, HelloVan will register the User in its database of registered Users. The user account will be generated with the e-mail address, user name and password that the user has expressed at the moment of registration.
HelloVan reserves the right to temporarily or permanently expel any user for reasons that obey its company policies without the right to compensation or any claim by the user, as well as to delete all the user accounts that may be related to them.
4. OBLIGACIONES Y DEBERES DE LOS USUARIOS.
Serán obligaciones del Usuario, sin perjuicio de otras que se puedan encontrar en las presentes condiciones, en otras generadas por HelloVan o en la normativa legal correspondiente, las siguientes:
• Aceptar los presentes términos y condiciones en el momento de alta como
usuario registrado, sometiéndose a todas y cada una de las obligaciones que en dicho documento se expresan.
• Garantizar la veracidad y exactitud de los datos de registro introducidos en los
sistemas de información de HelloVan y sus plataformas y llevar a cabo cuantas
actualizaciones de los mismos fueran necesarias. En todo caso el usuario será el único responsable de las manifestaciones falsas o inexactas que realice y de los perjuicios que cause a HelloVan o a terceros por la información que facilite,
4. OBLIGATIONS AND DUTIES OF THE USERS.
The following will be obligations of the User, without prejudice of others that can be found in the present conditions, in others generated by HelloVan or in the corresponding legal regulations:
– Accept the present terms and conditions at the moment of registering as a registered user, submitting to all of them.
registered user, submitting to each and every one of the obligations that in this document are expressed.
– Guarantee the veracity and accuracy of the registration data introduced in the information systems of HelloVan and
information systems of HelloVan and its platforms and to carry out as many updates of the
updates of the same were necessary. In any case the user will be the only responsible of the false or inexact manifestations that he/she makes and of the damages that he/she causes to HelloVan or to third parties for the information that he/she provides,
committing expressly to exempt HelloVan and/or any third party for the damages and prejudices third parties for the damages that could be derived from the inaccuracy or lack of veracity of such data.
– Expressly agreeing to exempt HelloVan and/or any third party for the damages that could derive third parties for the damages that could be derived from the inaccuracy or lack of veracity of such data.
– Keep the user name and password provided by HelloVan to the user with diligence.
HelloVan to the user with diligence, preventing the access of unauthorized third parties to them and ensuring their security and confidentiality.
– Notify HelloVan with immediate character about any indication of the existence of a breach in the existence of a violation in the security of the platforms, of inappropriate or forbidden
inappropriate or prohibited uses of the services provided from the same, or other security failures of any kind.
– Make good use of the contents, information and services provided from or through the APPs or website through the APPs or website, always in accordance with the law, good faith and generally accepted good customs.
– Refrain from engaging in practices or uses of the services for illicit purposes,
fraudulent, harmful of rights or interests of HelloVan, its users or third parties.
– Refrain from violating the rules contained in these conditions or in the particular conditions that regulate any of the services provided from or through the APPs or website.
– Refrain from maintaining several user accounts for a single identity and likewise refrain from impersonating any other user on the platforms.
– Refrain from creating or maintaining user accounts with false or fictitious data.
– Protect and safeguard the personal information of other users, refraining from transmitting it to third parties and from using it for purposes other than those
from transmitting it to third parties and from using it for purposes other than those necessary for the performance of the services offered on the platforms.
– To behave in a reasonable and polite manner in the development of the services.
– Refrain from entering any transport area of the establishments where you purchase the purchases related to the
where purchases related to the services are made. Any consultation with the shop manager will be made directly by telephone.
– Consent to Vanner being able to carry out inspections of your purchases, in order to check the correctness of your
purchases, in order to check the correct state of both damage and omissions of the same.
and omissions of the same.
– To observe and comply with all the regulations applicable to the services provided, and in particular with those contained in the Spanish Civil Code and in its Traffic Code and Road Safety Laws.
– Refrain from any action that may render useless, overload or damage the systems, equipment or services accessible directly or indirectly through the APPs or website.•
– Respect the rights of intellectual and industrial property of HelloVan and of third parties on the
third parties on the content, information and services provided from or through the APPs or website, refraining from copying, distributing, reproducing or
communicate in any form the same to third parties, without the express and written authorization of HelloVan
express and in writing of HelloVan or of the holders of such rights.
5. SPECIFIC OBLIGATIONS AND DUTIES OF VANNERS.
Will be specific obligations and duties of the Vanners, without prejudice of others that can be found in the present conditions, in others generated by HelloVan or in the corresponding legal regulations, the following ones:
– Accept the present terms and conditions at the moment of registration as a registered Vanner, submitting to the present terms and conditions.
Registered Vanner, submitting to each and every one of the obligations that are expressed in this document.
– To obtain and have all the necessary documentation to carry out their activity, with full
activity, with full respect for the regulations in force and without putting at risk the
own safety and that of the user’s purchases.
– To carry out the services with the required professional diligence,
taking care of the purchases of the demanding users and respecting and protecting their
protecting their interests.
– Behave in a courteous, polite and reasonable manner when dealing with other users and in the performance of the services.
users and in the development of the services. Vanners will always try to treat the client in a positive way, without entering into quarrels or arguments, ignoring words or comments of a negative nature and striving to convey a good brand image to the user acquiring their services.
– Work in pairs, maintaining a minimum number of two people in each Van, and always carrying out the services in this way. Under no circumstances may one person be left alone, nor may work be carried out individually.
– Call the user requesting the services at the same time as they are purchased in order to arrange with the client the time and place of delivery or assembly.
– Attend to the requests of the users as far as possible and respect the agreed delivery time requested by them.
agreed delivery schedule requested by them.
– Deal with the customer in a positive manner, not making allowances for any negative aspects and always providing a solution to everything with a smile.
– To be properly dressed in the work uniform indicated by HelloVan and to
maintain correct standards of image and cleanliness in the development of the services.
services. HelloVan may give general guidelines or specific indications that must be complied with and whose omission may lead to expulsion from the platforms.
– Not to consume any type of substances that could affect their capacity prior to the performance of the services or during the development of the same.
– Comply with the delivery times, giving sufficient notice to the users requesting their services
users demanding their services in the event of delays of any kind.
– Deliver the document of conformity to the user at the end of the service so that it can be signed and returned to Vanner.
– Refrain from exchanging with other Vanners user services from HelloVan and acquired by their platforms. This condition may be exempted from compliance in specific situations by express consent of HelloVan.
– Refrain from accepting cash payments or in any other way by means other than those of the platforms, except with the express written consent of the shop manager.
– Refrain from offering HelloVan users the services expressed in their platforms in an
platforms in an external way to them.
– Refrain from offering HelloVan users private contact information so that users can request the services externally to the platforms.
– Comply scrupulously with the norms of the Civil Code, of the Code of
Traffic, Road Safety Laws and all the traffic and transport regulations in force that are applicable in those territories where the service is performed, as well as all the corresponding European, national, regional and local regulations.
– In the case of collection of used furniture, always dispose of it in those points considered as “Puntos Limpios” according to
those points considered as “Puntos Limpios” according to the corresponding regional or local
regional or local regulations.
– Refrain from delivering or transporting any dangerous or illegal substances or objects.
6. CODE OF GOOD CONDUCT.
Refrain from delivering or transporting any dangerous or illegal substance or object HelloVan provides users with the following email accounts in which users, by identifying their user name and registration email, can inform us of any breach of this code of good conduct or other provisions of these conditions that they may appreciate with respect to other users.
For complaints from users regarding breaches of this code of conduct by Vanners: info@hellovan.es.
For complaints by Vanners in relation to the breach of this code of conduct by users purchasing its services or other Vanners: vanners@hellovan.es. The use of the aforementioned services automatically binds the users and the Vanners to the complete acceptance without reservation of this CODE OF GOOD CONDUCT, which contains the following reciprocal obligations.
To perform the service diligently and under the conditions agreed between the parties.
Meet the requests of the other party to the extent possible and as long as they are not exaggerated or excessive.
Keep the other party duly informed in the event of any inconvenience or news that may be relevant to the development of the services.
Review purchases properly at the time you receive them at the
sales establishment, paying special attention to any damage or loss that may affect them or any of their components. The Vanner will be directly responsible for any damages or omissions that occur after performing this review.
Behave in a courteous, educated and reasonable manner in dealing with the other party and in the rest of the development of the services.
Do not mislead or provide false information of any kind.
Submit your corresponding documentation immediately if requested by the counterparty, as well as all the necessary documentation to be correctly identified.
For the Vanner, this documentation will consist of that of the service vehicle, the insurance certificate, the self-employed certificate and transport card, or, where appropriate, the public transport ticket in which the journey was made. For a user, the documentation will consist of their proof of purchase.
Not to agree or agree to carry out or develop the same or future services outside of the platforms provided by HelloVan.
Do not transmit through the HelloVan Chat application or by any other means identifying information of any kind for the purpose of contacting outside the platforms. Any transmission of private telephone numbers, email addresses or postal addresses made for these purposes is expressly prohibited.
Have civil liability insurance to cover possible damages or losses in purchases for a minimum value of six thousand euros (€30,000).
Comply with the legislation in force in the territory where the services are carried out, and especially in the Spanish case, all local, regional, state and European regulations that may be related to their development.
7. SERVICE DEVELOPMENT
The user who is interested in acquiring the services of a Vanner must, through any of the platforms offered by HelloVan, follow the contracting steps and pay the price that is quoted.
Unless expressly agreed to the contrary and acquisition by the user through any of the platforms, the service to be developed by Vanner will be the transport of the purchases and their subsequent assembly at the address of the acquiring user.
Added services such as the return of purchases or the delivery of used goods at collection points must be purchased and paid for by the user through the platforms in order to be enjoyed.
The choice of the Vanner will be made by the user from among the possibilities offered by the platform, being solely responsible for the good or bad choice of it. In order to obtain a better user experience, HelloVan offers evaluation mechanisms and the publication of comments that help to choose the Vanner but in no case can they be considered as a mandatory recommendation to follow.
HelloVan will provide users with different means of payment from among several possible ones, the user being able to choose from among them the one of their interest. The possible commissions or other financial expenses that third parties pass on to the user for making the payment will be the sole responsibility of the user, not being able to claim any amount in this concept from HelloVan or Vanner.
From the moment the user makes the payment for the service, they will have acquired it, being subject to the return policy that can be found in point 10 of these conditions.
By making the payment and requesting the service on the platform, the user authorizes the Vanners to receive and collect the purchased goods from the store or establishment, place them, order them and handle them in order to provide the transport service, transport them to the address notified by the user himself, and deliver them in said
address. In the event that assembly services are also carried out, the user authorizes the Vanners to handle and open the merchandise at the user’s home, to manipulate the merchandise and to use the necessary tools for the effective assembly of these.
Once the payment has been communicated, the Vanner will develop the service as soon as possible, taking into account the obligations found in these conditions and taking special care to respect the Code of Good Conduct referred to in the previous point.
In the case of the Express service, the Vanner will have the obligation to notify the store manager sufficiently in advance in order to inform about all the conditions that are necessary to develop the service quickly enough. These notices will be made both upon arrival at the establishment and upon leaving it.
Only those Vanners who are in any of the parking lots of establishments approved by HelloVan together with their partner, their Van and in a position to deliver the purchases as soon as possible can carry out the Express service. HelloVan will give directions to the Vanners at their express request of those car parks that will be valid enough for these purposes.
Once the service has been completed, the Vanner will show the user the purchases prior to transmitting them and will issue the document of conformity so that it can be signed. It will be a mandatory requirement for the delivery of purchases to sign the document of conformity in a valid and truthful manner.
The user will have the right, upon express request addressed to the Vanner, to check the good status of the purchases during a period of one minute, after which they must decide whether to sign the document of conformity or not to do so and not receive the purchases made. The customer will be solely responsible for reviewing the purchases and ensuring that they are in good condition and without errors, failures or missing parts. The correctly signed document of conformity will serve as receipt and proof of the correct delivery of the purchases and the consent and acceptance of the user with the good performance of the service. In no case may the user be able to claim from Vanner the
incorrect development of the service after the signing of the document of
accordance.
In the event that damages, errors or losses are observed in the purchases or in some of the components after the acquisition of the HelloVan service, the effects will be the following:
• If the damages, errors or losses are caused by the manipulation of the Vanner or by any other error attributable to it, HelloVan will open an incident in order to investigate and resolve the conflict, reserving all sanctioning and judicial actions that may correspond to each of them. the users.
• If the damages, errors or losses are caused by manufacturing defects or other origins that have nothing to do with the service developed by Vanners, the affected user will be solely responsible for making the claims they deem appropriate. In this sense, HelloVan will promote a policy of help and support to the user for these purposes, without this being able to entail any assumption of guilt for the damage caused.
The service will be considered finished for all purposes once the user signs the document of conformity and the Vanner, always afterwards, delivers the purchases to the user.
8.TRANSMISSION OF PERSONAL INFORMATION BETWEEN USERS.
Users and Vanners undertake to provide the personal information that is necessary for the sole purpose of developing the service. This personal information, which may include ordinary contact information such as address, telephone number or email address, may be used solely and strictly to facilitate the performance of the service by both parties.
Both Vanners and other users undertake to protect and safeguard the personal information of other users, refraining from transmitting it to third parties and from using it for purposes other than those necessary for the performance of the services offered on the platforms. The Vanners and other users will be solely responsible for any particular violation of current legislation regarding the transmission or protection of
personal information.
9. INFORMATION PUBLISHED ON THE PLATFORMS IN RELATION TO THE DEVELOPMENT OF THE SERVICES.
The HelloVan rating service will be used by the platforms in order to improve the user’s experience of using the applications and the website. HelloVan encourages its users to post their comments and/or ratings about the Vanners with whom they have had a service relationship through the platforms. However, it is not allowed for Vanners to comment or publish ratings among themselves, nor for users to comment or rate Vanners with whom they have not performed any service.
All opinions can be seen and published on the platforms immediately, once it is verified that they comply with these conditions and HelloVan’s own company policies. By accepting these conditions, all users agree to the following in relation to said valuation service:
• Use the rating services correctly and appropriately, respecting the image and honor of other users and behaving diligently and in good faith when posting comments.
• Refrain from posting any type of defamatory or offensive information that
harm or may harm third parties. HelloVan will remove at its sole discretion any information that is contrary to this policy as soon as it has
knowledge of the existence of content that violates this
rule.
• Refrain from publishing any type of false or falsified information in relation to the development of the services or the behavior of any other user.
• Refrain from publishing private information of any of the users. HE
Private information is understood to be all that is not public and visible from each user’s own profile.
• Accept that the rest of the users will be able to issue evaluations about them and
consent to such evaluations, whether positive or negative, be published on the platforms.
• Accept that your level of experience will be calculated, established and/or published on the website or in the APPs according to the criteria decided by HelloVan autonomously.
• Consent that their comments and assessments may be denied and not
published by HelloVan in all those cases in which for any reason
autonomous decide.
• Accept that all ratings, levels of experience or reputation that are extracted by HelloVan may be shared with third parties.
• HelloVan reserves the right to remove any information or publication it deems appropriate due to infringement of legal regulations or its company policies. In the same way, HelloVan reserves the right to expel from the
platforms temporarily or definitively to all those Vanners and others
users who have a negative assessment by the rest. In any case, a negative evaluation will be understood as that which is less than two and fifty on a scale of five (5.00) points.
10. LIABILITY EXCLUSIONS.
The conclusion of agreements between Users of the APPs to offer or demand services is the result of prior free agreements entered into between adults (Vanners and users), who act under their full and sole responsibility. HelloVan will mediate to resolve any type of consequences derived from the agreements entered into between them, but will never be liable for any damage caused to both users and Vanners due to the poor development of the services.
In particular, HelloVan expressly and irrevocably excludes itself from any
responsibility for the causes set forth below. The Vanners and other users expressly consent with the acceptance of these Conditions for said exclusions to be fully effective, and undertake not to claim HelloVan any type of responsibility extrajudicially or judicially in these cases:
• HelloVan is not responsible for the bad development of the services by the Vanners or the rest of the users. HelloVan’s function is to put professional third parties (Vanners) in contact with other users who may require the use of its services, without accepting any responsibility for any damage or harm that may arise from this contractual relationship.
In no case will HelloVan act as a judge or party in any proceeding
extrajudicial or judicial related to the claim of responsibilities for the contractual relationship between Vanner and user.
• HelloVan is not responsible for damages or losses to purchases of
any user. All the obligations of professional diligence of the Vanners are strictly individual and their own as is clear from these Conditions, and may be claimed extrajudicially or judicially only before them.
• HelloVan is not responsible for personal damages or losses that may be caused to any user, Vanner or any other third party in the development of the services.
• HelloVan cannot and does not guarantee the correct development of the services by the Vanners. Any claim for the improper development of these services (including damages, delays, errors and other defects in the performance of any kind) must be directed exclusively and individually to the Vanner responsible for them.
• HelloVan is not responsible for the comments and ratings published on the platforms. In case of appreciating crimes, insults or defamations, HelloVan will seek the elimination of said texts, but in no case the non-elimination of the same can be considered as an assumption of responsibility in this sense.
• HelloVan is not responsible for any damages that may be caused to the computer systems for accessing the platforms due to their misuse.
• HelloVan is not responsible for any damage or loss caused to
any user that may derive from the performance of the same behaviors
criminal or considered illegal based on the legal regulations of the Kingdom of Spain.
• HelloVan will not respond in any case and to any extent, not even for damages
direct or indirect, neither for consequential damages nor for lost profits, for which
possible damages derived from the use of the information and contents of the
platforms or accessible from or through them.
• HelloVan excludes, to the fullest extent permitted by Law, any
responsibility of any kind for security failures in the platforms and the consequences that may arise from them.
• HelloVan excludes, to the fullest extent permitted by Law, any
liability of any kind derived from the temporary interruption in the
availability of applications or website.
11. RETURN POLICY.
In its capacity as an intermediary, HelloVan through its platforms provides users with mechanisms for the simple and effective acquisition of the Vanners’ services, among which is the obtaining of the economic amounts that proceed from the users to the subsequent payment of said services.
In said intermediary condition, and based on the best quality of the services provided by the Vanners and other users on each of the platforms, HelloVan provides the following return policy.
HelloVan will return the corresponding amount to the user who purchases the services and requests it in the event that Vanner develops them defectively (late delivery, loss of purchases, damage to purchases, etc.).
HelloVan will return the full amount to the user who purchases the services and requests it in the event that this is not finally carried out or prepared at the time it is required.
HelloVan will never return the amounts that are paid in relation to correctly performed services.
To make a return request, the user must write to the email address info@hellovan.es with their username, email and
proof of payment. HelloVan will open a return file in which it will evaluate the conditions of the service performed and if the requirements are met to proceed with the return. In any case, HelloVan will be the sole decision-maker and will have the last word on the resolution of each of the return files.
In no case will returns be made on services whose conformity document has been duly signed by the purchaser thereof.
12. CANCELATIONS
The user may cancel other services such as removals and merchandise delivery services.
Cancellations must be made at least 24 hours before the start of the service if you want to receive 100% of the payment.
In the event that the service is canceled within a period of less than 24 hours, only 50% of the amount will be refunded.
13. LIABILITY INSURANCE FOR USER PURCHASES IN CASE OF TRAFFIC ACCIDENTS.
In the development of its activity as an intermediary, HelloVan has civil liability insurance that covers in the event of a traffic accident the damage caused in user purchases up to the amount of six thousand euros (€6,000) per transport service purchased .
HelloVan undertakes to provide, at the express written request of the users to the email address info@hellovan.es with their username, email and proof of payment, the civil liability insurance for which they can claim the damage to your purchases.
The civil liability insurance and therefore HelloVan will only cover the damages caused in the purchases of the users as a consequence of traffic accidents, never covering personal, moral or patrimonial damages of any other type, nor those that affect the purchases but do not derived directly from traffic accidents. The damages that will be covered exclusively will be those that, fulfilling the rest of the requirements of this clause, directly affect purchases of goods
new that are presented with a purchase ticket and that have been properly packed. In any case, used goods of any kind and crystals and materials of similar fragility, both of these and new ones, are excluded.
In no case will the civil liability insurance or HelloVan cover damage or loss of purchases caused by theft, loss, fire, flooding or humidity,
blows that do not derive directly from traffic accidents, explosions, natural phenomena or any damage caused by Vanners themselves or third parties that does not derive directly from traffic accidents.
In no case will the civil liability insurance or HelloVan cover personal damages to Vanners, users or other third parties.
14. INTELLECTUAL AND INDUSTRIAL PROPERTY.
All the software and the contents of the APPs and website, including the development codes, texts, animations, images, designs, documents that are related to them, as well as the trademarks, trade names and/or distinctive signs shown in the They are the property of HelloVan or third parties and are protected by national and international intellectual and industrial property laws.
Any use other than the APPs, including the reproduction, modification, distribution, transmission, republication, arrangements or representation of any elements thereof is strictly prohibited except with the express written consent of HelloVan.
15. EXCLUSION OF WARRANTIES.
Access to the website or the APPs does not imply any type of guarantee towards the user, and the same is expressly refused with respect to the quality, veracity, accuracy, legality, timeliness or validity of the website or the APPs, as well as the usefulness or adequacy for any purpose of whoever accesses them. Both access to the website or the APPs and the use that may be made of the information and content included in them or that are accessible from them, are carried out under the sole responsibility of the User.
Hellovan DOES NOT guarantee in any way the quality, veracity, accuracy, legality, timeliness or validity, as well as the usefulness or suitability for any purpose of the contents that make up the website and the APPs. HelloVan excludes, to the fullest extent permitted by law, any responsibility of any kind for the quality, veracity, accuracy, legality, timeliness, validity or usefulness/adequacy for any purpose that the User may have attributed to the contents that make up the site. web and apps.
16. COMPUTER SECURITY AND COOKIES.
HelloVan will reasonably use the means at its disposal to provide security systems that reasonably protect its systems and the data contained therein against deliberate attacks, malicious software, etc. However, the User understands and accepts the aspects involved in the provision of services over the Internet given the open, decentralized and global nature of this communications network. For this reason, HelloVan does NOT guarantee the impregnability of its security systems or the privacy of the information stored in them.
HelloVan’s platforms use cookies in order to improve the user experience and the quality of the services offered. These cookies, which can be found both on the website and in the applications, are installed on users’ devices in order to be able to personalize and improve the quality of the platforms. Specifically, HelloVan may use any of these cookies:
• Technical cookies: These are those that allow the user to navigate through a web page, platform or application and the use of the different options or services that exist in it, such as controlling traffic and data communication, identifying the session, access access parts
restricted, remember the elements that make up an order, carry out the purchase process of an order, apply for registration or participation in an event, use security elements while browsing, store content for video or sound broadcasting or sharing content Through social networks.
• Personalization cookies: These are those that allow the user to access the
service with some predefined general characteristics based on a series of criteria in the user’s terminal, such as the language, the type of browser through which the service is accessed, the regional configuration from which the service is accessed, etc.
• Analysis Cookies: These are those that, well processed by us or by third parties, allow us to quantify the number of users and thus carry out the measurement and statistical analysis of the use made by users of the service offered. To do this, your browsing on our website is analyzed in order to improve the offer of products or services that we offer you.
• Advertising cookies: These are those that, whether processed by us or by third parties, allow us to manage the offer of advertising spaces on the web page in the most efficient way possible, adapting the content of the advertisement to the content of the requested service or to the use you make of our website. To do this, we can analyze your browsing habits on the Internet and we can show you advertising related to your browsing profile.
• Behavioral advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included in a web page, application or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
• Third-party cookies: These are those that collect information for purposes
statistics, use of the website and applications by the user and for the provision of other services related to the activity of the platforms.
In particular, this website uses Google Analytics, a web analytics service
provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. To provide these services, they use cookies that collect information, including the user’s IP address, which will be transmitted, processed and stored by Google under the terms set out on the Google.com website. Including the possible transmission of such information to third parties
for reasons of legal requirement or when said third parties process the information on behalf of Google.
17.INTERRUPTIONS AND SUSPENSIONS OF THE PLATFORMS.
In general, the applications and the website will be available
continuously on the Internet. However, the User is aware that HelloVan does NOT guarantee this continuity in any way due to the nature of the medium through which they are provided.
Thus, for example, by way of example but not exhaustive, some of the situations that may temporarily interrupt the provision of said services are listed below:
• Maintenance tasks on servers and/or data lines.
• Breakdowns in servers and/or data lines.
• Deliberate attacks against the security and integrity of the system.
HelloVan excludes, to the fullest extent permitted by Law, all liability of any kind arising from temporary interruption in the availability of the applications or the site
The user is aware that HelloVan may at any time, at its sole discretion and without any prior notice obligation, definitively suspend its presence on the Internet and therefore the services provided from or through the platforms.
HelloVan is exempt from any type of responsibility of any kind derived from the consequences that could be produced by the definitive or temporary suspension in the provision of said services.
18. Voluntary termination of users.
Any User may request to withdraw, at any time, as a user of the APPs or the website. HelloVan will have a period of 30 days to examine the situation of said User to, where appropriate, issue an invoice for all those consumptions that, upon receipt of the cancellation request, are pending collection.
If there is no amount pending settlement and/or collection, the cancellation will take effect immediately. Otherwise, the cancellation will be subject to the effective collection of said amounts by HelloVan.
19. EFFECTS OF BREACH OF OBLIGATIONS.
By accepting these conditions, all users agree to respect, defend and comply with them while they behave as users of any of the platforms provided by HelloVan. Failure to comply with any of the obligations referred to in these Conditions may give rise, indistinctly and cumulatively, to the following effects:
• Temporary or permanent suspension of the user account and access to any of the platforms offered by HelloVan.
• Temporary or permanent loss of user status in relation to any of the platforms offered by HelloVan.
• Payment withholdings that could have been made by users in
in relation to any of the services offered on the platforms.
• Judicial claims for compensation that may correspond before the competent courts for any reason that is sufficient based on law.
• Complaints of an administrative, labor or criminal nature or making them available to the competent authorities for any reason whatsoever.
sufficient based on law.
• Transmission of private information to the authorities that may require it based on the commission of crimes or other offenses of an administrative, labor or criminal nature.
The User will be solely responsible for any claim, legal, judicial or extrajudicial action, initiated by third parties both against another User and against HelloVan, based on uses of the services contrary to the law, morality, good faith and good faith. generally accepted customs.
20. PRIVACY POLICY.
In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, users accept that, by registering their user account on any of the HelloVan platforms, their personal data will be incorporated and will be processed in an automated file with the sole purpose of improving your user experience.
With the acceptance of these conditions, the user expressly consents to allow HelloVan to use their personal data for advertising purposes, and may be used and published at the company’s own convenience in its email marketing campaigns, social networks, organic priority and payment in Internet search engines, and in any other that you consider appropriate.
Except for the above, HelloVan undertakes to treat the personal data provided confidentially and not to communicate or transfer said information to third parties except in those cases in which it is required by the competent judicial authorities. All users have the possibility of exercising the rights of access, rectification, cancellation and opposition of their personal data by means of communication by post or telematics to the address info@hellovan.es with sufficient proof of their identification.
21. NOTIFICATIONS
For the purposes of making the appropriate notifications, HelloVan designates as the contact address the one specified as its own in the heading of these terms and conditions.
The email provided by the User during the registration process on the website and in the APPs will be the one used by HelloVan for the purpose of notifying the User. At the discretion of HelloVan, the physical address provided by the User may also be used.
The User is obliged to keep the data referred to in this clause for the purposes of notifications duly updated.
All Notifications made by HelloVan to the User will be considered validly made if they have been made using the data and through the means indicated above. HelloVan is not responsible for any damage that may occur due to the violation of the User’s obligation to keep their contact information updated.
22. OTHER PROVISIONS.
La declaración de nulidad o invalidez de cualquier estipulación contenida en los presentes términos y condiciones no afectará a la validez y eficacia de las demás cláusulas.
Los presentes términos y condiciones de los servicios prestados por HelloVan a través de las APPs o sitio web constituyen el acuerdo total entre las partes, considerándose de rango superior a cualquier acuerdo previo escrito o verbal, entendimiento, afirmación, representación, negociación o propósito de acuerdo en relación con esta materia.
Los presentes términos y condiciones se regirán e interpretarán en todos y cada uno de sus extremos por la Ley Española.
Tanto HelloVan como el Usuario se comprometen a intentar resolver de manera amistosa cualquier desacuerdo que pudiera surgir en el desarrollo de las relaciones mercantiles que les son propias. Para la solución de cuantas cuestiones litigiosas pudieran derivarse del desarrollo de las relaciones mercantiles que les son propias, ambas partes acuerdan someterse a la jurisdicción de los Juzgados y Tribunales de la ciudad de Huelva (España),
a salvo -en su caso- sumisión legal obligatoria a fuero de parte.
Las presentes condiciones serán vigentes y efectivas mientras se encuentren publicadas en las plataformas de HelloVan, pudiendo ser en cualquier momento modificadas o eliminadas junto a los efectos que de ellas derivan.
Vigente desde el 1 de OCTUBRE de 2.017The declaration of nullity or invalidity of any stipulation contained in these terms and conditions will not affect the validity and effectiveness of the other clauses.
These terms and conditions of the services provided by HelloVan through the APPs or website constitute the entire agreement between the parties, considered to be of superior rank to any prior written or verbal agreement, understanding, affirmation, representation, negotiation or purpose of agreement. in relation to this matter.
These terms and conditions will be governed and interpreted in each and every one of its extremes by Spanish Law.
Both HelloVan and the User undertake to try to resolve amicably any disagreement that may arise in the development of commercial relations that are their own. For the solution of any litigious issues that may arise from the development of commercial relations that are their own, both parties agree to submit to the jurisdiction of the Courts and Tribunals of the city of Huelva (Spain),
safe -where appropriate- mandatory legal submission to jurisdiction.
These conditions will be valid and effective while they are published on the HelloVan platforms, and may be modified or eliminated at any time together with the effects derived from them.
Valid from OCTOBER 1, 2017
